Frequently Asked Questions

Who pays for home healthcare and home care services?

The costs for our service vary on a case-by-case basis.  Our agency accepts private insurance and private payments. Call us to see if you qualify.

How do you qualify your staff members who would be coming into my home?

All caregivers who visit your home go through a rigorous interview and screening process, as well as a background checks and license verification.  Our caregivers are regularly supervised and evaluated to insure that you or your loved one is receiving he care and attention they deserve.

What efforts will be made to provide the same caregivers for any particular client?

We believe in consistency of caregivers, and match the client with caregivers who have the competence and compassion to excel in providing the best care for that client.  The client, the client’s family, and caregivers will be asked for comments on a regular basis to be sure there is a good fit.

What does being homebound mean?

A patient’s inability to leave the home without the assistance of another person.  Also, leaving the home may be so difficult for the individual that it compromises their health or condition.

How do I get started?

Click here to submit an online request to Always Accurate, or contact us at (469) 376-6763.  We will get in touch with you to discuss the clients needs and abilities and establish a personalized care plan that meets the needs of the client and their loved ones.

What is “non-medical” home care?

“Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

What is “skilled” or “medical” home care?

“Skilled” medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

Are you available 24/7?

Yes. We can provide services up to 24 hours a day and there is always a local on-call manager who can answer your questions and address any concerns after hours. The on-call manager also provides around-the-clock clinical support for your healthcare team while they are providing care in the home.